Google Business Profile & reputationYour first impression on Google, complete and considered.
Your profile stays accurate, your reviews get replies in your brand voice, photos and posts go out on schedule. Every reply is approved by a person before it is published.
Nova Dental · View project →
Guests read you on Google before they ever call you: hours, photos, questions and how you respond to reviews. A profile with stale details and unanswered reviews quietly erodes trust, and nothing signals neglect more than a last reply months old.
We keep your profile complete and current. Replies are drafted to your brand guidelines and a specialist approves each one before it goes live; the voice for sensitive complaints is shaped with you. A photo and post calendar runs on an annual plan, the Q&A section is maintained, and a monthly report shows how the profile is performing. We do not step beyond what Google's policies allow.
Who it's for
Clinics, restaurants, hotels and shops that want to be found in local search, and multi-location chains that want their review flow managed consistently.
Tools we use
- Google Business Profile
- Google Maps
- GA4
- Looker Studio
- Notion
How we run this work
- Specialist01
Audit & plan
The profile, review history and local visibility are audited; a quarterly plan is drafted.
- Pipeline02
Drafting
Review replies, post copy and photo captions are prepared against your brand guidelines.
- Specialist03
Approval & publishing
A specialist reviews every reply and post before it goes live; sensitive complaints are shaped with you.
- Pipeline04
Measurement & reporting
Views, searches, calls and review flow are tracked; a monthly report with recommendations follows.
What you get
What we deliver for Google Business Profile management
- 01Profile accuracy: hours, services, products, areas and links
- 02On-brand review replies, every reply human-approved
- 03New review alerts and a response plan for sensitive complaints
- 04Photo and post calendar with steady publishing
- 05Question & answer (Q&A) section upkeep
- 06Category and service settings review
- 07Monthly profile performance report
FAQ
Google Business Profile management: frequently asked questions
Who replies to the reviews?
Drafts are prepared on our setup and approved by a specialist before publication. Together we build a tone guide from your brand and avoid generic template replies.
Can fake or abusive reviews be removed?
For reviews that breach Google's policies we file a removal request, which is honoured if Google agrees. Writing fake reviews or buying them is not part of our service.
How often are posts and photos published?
On a monthly calendar we prepare with you: current photos, news and seasonal posts.
How do you work with multi-location businesses?
A central calendar and one tone guide are set up, and replies are adapted with branch-level details. Approval flows for location managers can be defined.
Have a project in mind?
A few sentences are enough. We reply within one business day and send a written proposal the day after we talk.