A voice assistant that answers 24/7Your phone never goes quiet again.
Our AI receptionist answers your calls in Turkish, English and Arabic, takes bookings and appointments, handles common questions, and passes the conversation to your team when a human is needed.
Northwind Lojistik · View project →
Guests and patients often decide on the phone. Calls that only open at office hours, or a line that speaks one language only, mean lost reservations and a front desk stretched into the evening.
We build a voice assistant tailored to your business. It knows your hours, location, services and policies, takes appointments and reservations inside the flows your guests already expect, and hands off to the right person exactly where you define it. Call recording and the KVKK notice are set up in your business's name. A monthly care plan keeps the assistant current.
Who it's for
Hotels, clinics and restaurants that miss calls at night or at peak hours, and any business that wants the front desk focused on the guest in front of them.
Tools we use
- Vapi
- Retell
- Twilio
- OpenAI
- Claude
- Zapier
- Make
How we run this work
- Specialist01
Discovery & scenario
Call flows, common questions, booking rules and hand-off moments are agreed with you.
- Pipeline02
Assistant build
Voice, languages and scenario are chosen; the assistant is prepared on your business's knowledge and rehearsed with sample calls.
- Specialist03
Rehearsal & launch
The setup is tested live with you; tone, exceptions and hand-off rules are locked.
- Pipeline04
Live operation & monitoring
The assistant answers 24/7; quality is reviewed in the monthly care plan and updates are shipped.
What you get
What we deliver for AI phone receptionist
- 0124/7 multilingual call answering (Turkish, English, Arabic)
- 02Appointment and reservation capture with calendar and system connections
- 03Answers to common questions: hours, location, services, policies
- 04Hand-off to your team with a call summary
- 05Call recording and KVKK notice, set up in your business's name
- 06Monthly summary report of phone enquiries
- 07Monthly care plan: voice, scenario and update management
FAQ
AI phone receptionist: frequently asked questions
When does the AI hand off to the team?
Situations you define, such as complaints, unusual requests or reservations that need approval, are recognised during the call. Hand-off moments are written together at setup, and a summary reaches your team.
How is call recording handled under KVKK?
Recording and the notice are set up in your business's name, and every caller is informed at the start of the call. Only your authorised team can access the recordings.
Which languages does it answer in?
Turkish, English and Arabic are standard. Other languages can be added for your audience, and every language is rehearsed before delivery.
Can I keep my current number?
Yes. Your existing line is connected through forwarding or porting; alternatively we can set up a new line.
Have a project in mind?
A few sentences are enough. We reply within one business day and send a written proposal the day after we talk.